Getting your money back

The policy

You can ask for a refund within 7 days of buying, and you do not have to give a reason. Ask either way you like: write to [email protected], or take the request to our payment provider, which took the payment.

Write from the address on the account and say when you bought it. The order number is on the emailed receipt; it makes this faster, and it is not required to ask.

Billed by ExamPrep; your statement will show EXAMPREP. That is the seller of record behind BrokerExam, so a statement line you do not recognise is very likely this one. Ask here before raising it with your bank: a chargeback costs a fee and takes weeks, and a refund takes an email.

After 7 days, ask anyway if something has gone wrong. A window is what is promised, not the only thing that will ever be done.

Who actually sends the money back

Not BrokerExam: our payment provider is the merchant of record for this site, which means it sold you the product, took the payment, and handled the tax, under the seller name ExamPrep. A refund goes back the way the payment came, to the card or account you paid with.

Its own buyer terms let you take a refund request there whatever this page says. Asking here is usually quicker, because the account is here.

What happens to your account

The paid bank closes when the refund is issued, within a minute or two of it: the refund is reported to this site, and the unlock is taken back automatically rather than by somebody remembering to.

The free half stays open. Your answers, your scores, your flashcard schedule and your sitting date all stay where they are, and your account is not deleted, so if you buy again later everything you did in the meantime is still there.

What a refund is not for

Not passing the examination is not a reason to expect one. Nothing on this site promises a pass, and the $59 buys the material rather than a result. What it is for: buying twice by accident, buying the wrong thing, or a product that does not work for you and that you have not worked through.

Copying the question bank out of the site and then asking for the money back is the one case that gets a no.

Chargebacks

Ask first. A chargeback raised without asking costs BrokerExam a fee and takes weeks to settle, and there is nothing a chargeback can get you that an email cannot get you faster.