Getting your money back

The policy

You can ask for a refund within 7 days of buying, and you do not have to give a reason. Ask either way you like: write to [email protected], or take the request to our payment provider, which took the payment.

Billed by ExamPrep; your statement will show EXAMPREP. That is the seller of record behind BrokerExam, so a statement line you do not recognise is very likely this one. Ask here before raising it with your bank; the section at the foot of this page says why that is worth doing.

After 7 days, ask anyway if something has gone wrong. A window is what is promised, not the only thing that will ever be done.

How to ask

• Write from the address on the account, so it can be found.
• Say roughly when you bought it. The order number is on the emailed receipt, and it makes this quicker without being required.
• A reason is welcome, and never required. Inside the window it changes nothing anyway.

There is no form to fill in and nothing to cancel first. An email is all it takes.

After you ask

A person reads it. Inside the window the answer is yes, and the refund is issued once it has been read, usually within a day. There is no review to pass and nothing to justify.

Refunds go back to the card you paid with, usually within a few working days.

Nothing is deducted. The tax that was added on top of the $75 CAD comes back with it, because the same seller of record that charged it is the one returning it.

Who actually sends the money back

Not BrokerExam: our payment provider is the merchant of record for this site, which means it sold you the product, took the payment, and handled the tax, under the seller name ExamPrep. The refund is issued from there, which is why it can only go back to the card or account that paid.

The receipt you were emailed comes from them, and their own buyer terms let you ask them directly whatever this page says. Asking here is usually quicker, because the account is here.

What happens to your account

A refund closes your access to the paid bank straight away.

The free half stays open. Your answers, your scores, your flashcard schedule and your sitting date all stay where they are, and your account is not deleted, so if you buy again later everything you did in the meantime is still there.

When we refund

Bought it twice by accident, bought the wrong thing, or it is not working for you and you have barely used it: email us and we will refund you. We cannot refund because you did not pass, sorry.

Copying the question bank out of the site and then asking for the money back is the one case that is refused.

Chargebacks

It is worth writing here first. A chargeback raised without asking costs BrokerExam a fee and takes weeks to settle, and there is nothing it can get you that an email cannot get you faster.

A chargeback closes the paid bank the same way a refund does, and by the same automatic path, as soon as it reaches this site. If it is later settled in the seller's favour, the unlock comes back on its own. Neither one deletes your account or touches anything you have studied.